Heart & Soul: How My Friend Kirsten Ott Palladino Publicly Shamed Blue Cross Blue Shield Into Doing The Right Thing And Saving Her Life

I met and became cool with Kirsten Ott Palladino at media events, back when I was the editor of Thrillist Atlanta and she was Life & Food editor for the alternative weekly Sunday Paper. Beyond cool, she is a dedicated professional and genuine good-hearted person. But also, not really. Let me explain...

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